Refund policy

Return Policy

Returns: We accept returns on eligible items within the specified 30-day return period. Return shipping costs are the responsibility of the buyer. Please ensure items are returned in their original condition, unworn and with all tags attached.

Faulty or Defective Products: If you receive a faulty or defective product, please contact us immediately with photos of the fault. We will issue a full refund promptly upon assessment of the fault — no need to return the item.

Personalised Products: Please note that products featuring a custom name and/or number are non-refundable and non-returnable, unless the item is faulty. Please double-check all personalisation details before placing your order.

How to Request a Return: To initiate a return, please contact us via our Contact page with your order number and reason for return. We will provide you with return instructions.

Refund Processing: Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within a reasonable timeframe.